Terms and Conditions

** Bookings below the value of £50, or over 15 miles from Tunbridge Wells, may incur a delivery charge, or may only be available subject to collection **

Chic’n’Cheerful Terms and Conditions

Because Chic’n’Cheerful are offering you these services over the internet, it’s important that we offer Terms and Conditions. We have tried to make these as clear and concise as possible, but if you do have any questions, please just contact us and we will be happy to help!

Description of services

Pretty Things To Hire: We will provide you with a detailed inventory of all items you choose to hire.

Everything will be delivered to you squeaky clean, and carefully wrapped - and we’d like it back that way too (just please don’t put any of our things in the dishwasher!). Remember, we are more than happy to lay out the crockery for you, and wash up and pack away at the end of your event, please refer to our Prices section for more details.

On some crockery items there may be signs of ageing, such as faded pattern or worn gilding – however, all items will come to you in good condition with no chips. All crockery is mismatched, and will vary in pattern, size and colour, but the overall effect will match beautifully!

Catering: We will discuss menu options with you, and agree the amount, and type of food and drink to be provided for your event. We’ll write it all down, to confirm your requirements.

Wherever we can, we will use free-range, and fair trade ingredients. We’ll also use organic ingredients when possible, because we care about the environment, and want to serve you the highest quality food we possibly can.

Crafternoons: The sole intention of running Crafternoons is to share some crafting knowledge, and provide a fun and relaxed atmosphere. All Crafternoon sessions are tailored specifically to the occasion, or craft, so we’ll discuss the requirements (such as whether food is included, the location of the venue) and write everything down as confirmation.

Pretty Things To Buy: The things we sell, are hand made by us (made with a lot of love and attention), or are vintage items we have sourced. Where stated, handmade items are made from up-cycled materials, but some things have to be made from new components, or are made with a combination of the two. We do our very best to source environmentally friendly options.

Rusty The Campervan: Rusty (our Splitscreen, 1966 VW) is available for hire, as chauffeur driven transportation to an event of your choice, and multiple stops can be arranged. Rusty is not available for overnight hire, or for camping. We can transport a maximum of 3 people (plus the driver) at a time. Due to the age of Rusty, he does not have seatbelts in the back seats (the front seat has a 3 point harness).

Rusty is kept in absolute prime condition, and is extremely well maintained, however, he is a classic vehicle, and as with any vehicle (new or old) sometimes problems occur. In the extremely unlikely event this happens, we will make contact with you at the earliest opportunity and if possible, will source an alternative Splitscreen VW.

Pixie the Vintage Caravan - Mobile Bar

Please note, booking the bar is subject to a license being granted by the local authority (in the unlikely event of the license not being granted, we will refund the booking fee, less the cost of the license application.)
Prices are based on groups of up to 200 people. For larger groups, please contact us with details of your event, as we may need to set up a secondary bar, to ensure your guests are not kept waiting.
We’ll need to know more about your venue and event, to recommend the most suitable set up. Please get in touch and tell us about your plans.
We would like to offer a 5% discount on cash bar prices, if you would like to pay the bill in full at the end of the night (subject to a £500 deposit)
Credit card facilities are available, subject to strength of 3G signal.
We provide sturdy plastic ‘glassware’ for the bar, and glasses for welcome drinks and table service

Booking deposits and payments

A successful event requires good planning, so please contact us and place your order as far in advance as possible. Even if you aren’t sure of the date, ask us to “pencil you in” for the dates you are considering.

All deposits and payments are to be paid through Paypal (don’t worry, you don’t need a Paypal account): we will issue an invoice with details of how to make payment. Deposits are non refundable.

Items for hire only: A deposit of 20% is required to secure your booking, with full payment to be received 48 hours before delivery or collection of the items (please allow time for funds to clear).

Catering (including crockery hire) and Crafternoons: A deposit of 20% is required to secure your booking, with full payment to be received 5 working days before the event. We will do our very best to make changes with your last minute numbers and catering requirements, but less than 5 days before the event, this will be a bit harder as we’ll be mid-preparation. Just remember, our aim is to provide you with a fantastic service, so we will do our best!

Volkswagen To Venue (chauffeur driven VW Splitscreen): A deposit of 20% is required to secure your booking, with full payment to be received 48 hours before the event (please allow time for funds to clear).

Pixie the Vintage Caravan - Mobile Bar: A deposit of £100 is required to secure your booking, with full payment required 14 days before the event.If payment is not received as specified above, regrettably we won’t be able to provide the service.

Flower Walls: A deposit of 20% is required to secure your booking, with full payment to be received 5 days prior to the installation.

Damage deposits (items for hire, including use of crockery with catering service)

Unfortunately, accidents sometimes do happen. For this reason, we require a refundable damage deposit at the time of paying the balance invoice, of 20% of the total hire value (if you are using our catering service too, please note, the deposit relates purely to the hire cost of the items, not the food). This deposit (less any significant breakages - we don't mind the odd cup or saucer!) will be returned to you through our Paypal account within 24 hours of receiving the items back, once we have checked all items. If more items are lost or damaged, than covered by this deposit, a separate invoice will be issued.

Our items are unique and carefully sourced, so if anything goes missing, or is damaged, we will need to deduct 2 times the value of hire for the missing/damaged item from the deposit. For example, a broken saucer would be charged at £1.

Chic’n’Cheerful accept no responsibility for any loss or injury caused to any person or property by the use of our items and recommends all clients to purchase insurance prior to their event.

If you are hiring items from us:

Cancellation of booking: If your circumstances change, and you wish to cancel your booking with us, please note that deposits are non refundable. However, if you would like to transfer your booking/deposit, you must give us 30 days’ notice, prior to the event.

If you cancel after full payment is due, regrettably the full balance still applies. Cut off dates are as follows: Catering, 5 days prior. Rusty, 48 hours prior. Items for hire, 48 hours prior. Mobile bar, 14 days prior. Flower Walls, 5 days prior.

If you are buying items from us:

Returns and Refunds: We put lots of love and care into everything we make, however if you are not satisfied with your purchase for any reason whatsoever, please return the goods to us, preferably in the original packaging, within 7 working days of receiving them for a full refund of the purchase price.

Tissue paper flowers and pom poms: please note that as these items come to you requiring ‘fluffing’, we are not able to offer you a refund once you have ‘fluffed’ your flower or pom pom. With every order, we send out instructions, and a spare pom pom for you to practice your ’fluffing’ technique, so if you rip or damage your items during fluffing, I’m afraid we won’t be able to offer a refund for them.

Cancellations: If you cancel your order before the goods have been despatched, you will receive a full refund of the purchase price. If you cancel your order after the goods have been despatched but before you receive them, please return the goods to me, preferably in the original packaging, within 7 working days for a full refund of the purchase price.

Delivery details (method and times): We offer a number of different items, including some that are already made, or one-off vintage items. These can be purchased either directly from us, or through Etsy, and will be dispatched within 48 hours. The cost of delivery for each item is clearly displayed. In order to keep delivery costs as low as possible, it may be cheaper for us to send your items via courier – therefore, please provide a delivery address where someone can sign for your item.

Items such as bunting, tissue pom poms and flowers, pin wheels and favour boxes are all custom made, specifically for you and your requirements. Therefore, depending on the quantity of items you order, it may take us a few days to get the items together. We therefore ask that you contact us with your specific requirements, and we will advise you of the delivery date for your items.

Changes to price

At some time in the future, we may need to revise our prices. Should this happen, we will honour the prices at the time of your booking and payment of your 20% deposit.

Our registered address is:

Dianne Kennaird T/A Chic’n’Cheerful, Hollands Farm, Chart Sutton, Kent, ME17 3ET. 07740 866976

www.chicncheerful.co.uk [email protected]